Casino Bonus FAQ

So you're keen to try your luck at one of the online casinos you found on our site? Great!

We're sure you have a few questions though before you make your first deposit and claim your bonus. Here are a few questions you probably have bouncing around in your brain at the moment.

The Most Common Questions UK player Gamblers Ask

Are my personal details safe?

Of course they are. All UK casinos we recommend are safe and secure and make sure players’ data is secured and fully protected. Sensitive information such as personal and banking details are transferred via a secure SSL encryption so that nobody can get their hands on them. This encryption technology is the industry standard and even online banks use it. In addition, the casinos state in their terms and conditions that they will not share, rent or sell any personal data they obtain from players to third parties.

How do I claim a casino bonus?

There are several ways of claiming a casino bonus. Quite often the bonus is automatically credited into a player’s account or customers need to enter a unique bonus code at the cashier when making their deposit. Sometimes a player must choose the bonus from a drop down menu at the casino’s banking area or get in touch with a customer support representative via e-mail or live chat so the agent can manually add the bonus for him. In very rare situations, a player must fill in a form on the website to claim the bonus.

What is a bonus code?

A bonus code is a string of digits and/or letters associated with a particular bonus offer. In order to claim that bonus, players must copy/paste the bonus code at the cashier when they are making a deposit. They must enter the code correctly, otherwise they won’t get the free bonus money.

What is bonus abuse?

A couple of actions are considered bonus abuse at UK casinos. Some of them are using irregular betting patterns, requesting a cashout before meeting the wagering restriction, playing ineligible games with a bonus, betting lower than the min wagering amount with bonus money etc. If this happens, the casino usually takes the bonus from you and/or associated winnings.

Can I cash out the bonus money?

Players can request a cashout only after they meet the wagering requirements. Most bonuses are non-cashable which means that the bonus amount will be removed from the cashable amount. However, there are bonuses that are cashable. In this case you will get both your winnings and the bonus money.

What games should I play with the bonus?

Generally speaking, you can play a wide number of casino games with a bonus. However, some count 100% towards meeting the wagering requirements and these are usually slots and scratch cards, while others are partially eligible and count 25%, 5% or just 2%. Some partially eligible games are some video poker variants, blackjack and poker titles. There are also ineligible games and these are usually Classic Blackjack, some poker games and roulette. UK casinos always give you a list of the games you can play with a bonus along with their wagering contribution percentage.

What are the games with the best and worst house edge?

In general, the casino games based on skill have the best house edge, while those based on chance have the worst. This is because in games such as blackjack and video poker, you can use suitable gaming or betting strategies and lower the advantage of the house. On the other hand, in games such as slots and scratch cards, strategies are useless because they cannot affect their fixed house edge.

What is the wagering requirement?

The wagering or playthrough/rollover requirement is the number of times a bonus (and a deposit amount) has to be played on eligible and partially eligible games before a cashout is requested. If you try to make a cashout before meeting this requirement, the casino will take the bonus and/or any associated winnings from your account.

Do bonuses have a maximum that I can win and cash out?

Most UK casino bonuses have a maximum cashout limit including a max limit on winnings stated in their terms and conditions. For example, in a free play bonus the max winnings might be capped at $500 and anything above this limit will be void. Also, in no deposit casino bonuses, the maximum withdrawal limit is usually $100. To learn more about this carefully read the terms and conditions of the bonus.

What kind of betting restrictions to bonus rules impose?

There are several betting restrictions imposed on casino bonuses. For example, casinos limit the maximum amount you can bet per spin on slots and on other games. Some casinos also limit the percentage of the bonus money you can wager at once. These are all clearly stated in the bonus terms.

What will happen if I try to cash out too early?

If you break the bonus rules and try to cash out the bonus and/or your winnings before meeting the wagering requirement, the casino will punish you by voiding them and you will be left only with the money you have deposited.

What is best? Free spins or no deposit bonuses?

The decision generally depends on the player. If you like to play slots, then it’s best to claim a free spins bonus. If you like to play slots and other games of luck including a few video poker variants and table/card games, then opt in for a no deposit bonus. Regardless of your choice, make sure you always read the bonus terms and conditions.

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